Customers: articles and guides
Every Wasoolo article about Customers, newest first.
33 articles English & Roman Urdu Free to read, always
Customers: articles and guides
33 articles
The Office Customer Who Wants One Bill a Month
An office that sends a boy down four times a day and pays monthly is the best customer a shop can get. What to agree before the first bag goes up.
Read article ProblemCustomersThe Khata Entry Whose Customer You Cannot Name
An open balance with a first name and no number is a customer problem, not a maths one. How to work out who he was, ask well, and stop it happening.
Read article MoneyCustomersOne Fixed Monthly Rate for a Household's List
A household wants one number for its whole monthly list. How to cost that list at your real buying rate, fix the quantities, and still earn on it.
Read article ProblemCustomersWhen a Customer Says Your Weight Was Short
A customer says the sugar weighed less at home. Why an honest shop still looks short, what to say at the counter, and the record that ends it later.
Read article MoneyCustomersTaking On the Customers of a Shop That Closed
A shop near you shut and its buyers are at your counter asking for udhaar. How to read the closure, sort the arrivals, and grow without draining your cash.
Read article ProblemCustomersThe Customer Who Keeps His Own Khata Too
He is not checking on you, he is your best payer. Compare the two books by date instead of by total, on a fixed day, and fix whichever side is wrong.
Read article ProblemCustomersThe Complaint That Comes Back Weeks Later
He bought it twenty-four days ago and now it is torn. How to decide the fault in ninety seconds, and the order to offer repair, replacement, credit and cash.
Read article ProblemCustomersAsking for Your Money When the Customer Is Upset
He owes you and he is annoyed with you about something else. Settle the complaint first, keep it out of the balance, and ask with a number and a date.
Read article CompareCustomersOne Khata per Customer, or Several?
His daily groceries and the fan he is paying off in installments can share one running page, or sit apart. Each answer solves a problem and creates one.
Read article ProblemCustomersTwo Customers, One Name: Keeping Khatas Apart
Three men named Aslam and one khata entry between them is how a shop loses money it can never prove. Give every khata a second name that cannot repeat.
Read article ProblemCustomersKeep Every Customer's Number and Address Current
The day you need to reach a customer is the day his number is dead. Take it at the counter, ring it once while he stands there, and keep it fresh.
Read article ProblemCustomersWho Should Be Able to See a Customer's Khata
A balance is the customer's private business, not shop news. Decide who may read a page, what a relative gets told, and how to answer without losing anybody.
Read article ProblemCustomersWhen Your Helper's Relative Asks for Udhaar
Your helper's cousin asks for udhaar while your helper stands there. Open the khata in the buyer's own name, keep the first limit small, keep the yes yours.
Read article ProblemCustomersMoving Your Shop: Will Your Udhaar Customers Follow?
Rent up, landlord back, a better street: when you move your shop, the open khatas decide what you keep. Confirm every page before the shutter drops.
Read article CompareCustomersA Price Board on the Wall or Quote Each Time?
Showing your rates ends the haggling and ties your hands. Quoting keeps room to move and quietly costs you money. What each one gives, and the middle answer.
Read article ProblemCustomersWhen a Customer Wants to Close His Khata
He says he is settling up and stopping. Close the khata properly: agree the figure, hand him paper, keep the record, and leave the door open behind him.
Read article ProblemCustomersThe Customer Who Always Comes at Closing Time
He works late, he pays, and he reaches your shutter at ten to ten. Keep the sale and the customer, and never let the entry wait until the morning.
Read article MoneyCustomersThe Stock You Keep for Just One Customer
A brand kept on the shelf for one buyer looks harmless. Work out the money it locks, the turns it misses, and five better ways to keep serving him.
Read article ProblemCustomersWhen a Customer Who Always Paid Suddenly Stops
He settled his khata every month for three years, then stopped. Read the early signals, ask the right question in week two, and hold the balance.
Read article MoneyCustomersThe Customer Who Costs You More Than He Brings
Some customers earn you less than the time, discounts and chasing they take. Here is how to count it honestly, fix it first, and let go without a scene.
Read article CompareCustomersA Discount or a Free Item: Which Costs You Less?
Taking Rs 100 off and giving something worth Rs 100 are not the same decision. What each really costs, what each teaches, and when to use which.
Read article MoneyCustomersThe Customer Who Buys Big Once a Year
He spends more in one visit than a regular does in a month, then vanishes. Write down enough to recognise him and reach him before the next job starts.
Read article ProblemCustomersHe Says You Charged Him More Than Last Time
A customer remembers a lower price and stops at the counter. Find the real reason, say it in one short sentence, and write the rate into the khata entry.
Read article ProblemCustomersThe Customer Who Pays Everyone Else in Cash
He buys with notes at every other shop and then opens a khata at yours. Why that happens, and the calm way to move him back to paying you in cash.
Read article MoneyCustomersWhen the Shop Down the Street Sells It Cheaper
Before you match a rate, find out what is really being compared. What a price cut costs, what a rate cannot beat, and what to say at the counter.
Read article ProblemCustomersWhen a Customer Sends Someone Else to Take Goods
A child, a helper or a neighbour arrives and asks for goods on a khata. Set the standing rule once, write the entry properly, and the argument never happens.
Read article ProblemCustomersWhen a Regular Brings a Friend to Open a Khata
Your best customer says take his friend on credit, he will answer for it. Here is what that promise is worth, and how to say yes without risking two names.
Read article MoneyCustomersHow to Win Back a Customer Who Stopped Coming
A regular who quietly stops coming is worth more than a new face. Notice it early, ask the one question that works, and fix the reason, not the price.
Read article MoneyCustomersWhen Every Customer Asks for a Discount
A discount comes out of your profit, not your price. Work out what one item earns you, set a floor before the shop opens, and learn what to give instead.
Read article CompareCustomersOne Big Monthly Buyer or Twenty Small Ones?
A canteen wants a monthly account. Twenty regulars pay daily. Compare what each does to your rate, your cash and your risk before you say yes to either.
Read article ProblemCustomersWhen a Customer Disappears With Your Udhaar
He has stopped answering. How to tell avoiding from gone, what the first two weeks must do, and the point where chasing costs more than the money.
Read article ProblemCustomersWhen to Ask for a Guarantor, and When Not To
Ask for a guarantor when the amount would hurt to lose, not when the customer looks poor. The three things that decide it, and four lines to write down.
Read article ProblemCustomersHow to Keep Regular Customers and Still Get Paid
A regular is worth far more than his balance. Notice who has gone quiet, ask for your money in private with a number and a day, and lower the limit.
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Step-by-step guides24Udhaar
Write it safely, and get the old balance back.
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Installment plans that stay fair, with no interest.
26 articlesStock
Know what is on the shelf without counting all day.
45 articlesCustomers
Keep the people who keep your shop running.
33 articlesShop money
Expenses, cash and the profit you actually made.
64 articlesApp tutorials
Step-by-step walk-throughs of the Wasoolo app.
23 articlesWhat's new
13 articlesStart your digital khata today
Free to start. Works offline. English, Roman Urdu & Hinglish. Your customers get their app free, forever.