MaslahCustomer
Customer kahe wazan kam tha to kya karein
Customer kehta hai ghar par cheeni kam nikli. Imandar dukan bhi kam kyun lagti hai, counter par kya kehna hai, aur kaun sa record baat khatam karta hai.
Customer kehta hai ghar par cheeni kam nikli. Number par behes na karein. Wohi lifafa abhi, us ke samne, apne kante par dobara tolein. Phir apne kante ko kisi maaloom wazan se parkhein, aur entry mein sirf raqam nahin, cheez aur miqdar bhi likhna shuru karein.
Wo asal mein keh kya raha hai
Shaam ke paanch baje hain, dukan bhari hui hai, aur Rashid sahib wohi daal ka lifafa wapas le kar aate hain jo aadhe ghante pehle le gaye the. Wo usay chupke se counter par nahin rakhte. Wo usay upar utha kar, peeche khare logon ko dikha kar kehte hain, "Yeh aik kilo nahin hai. Main ne ghar par tola hai. Nau sau saath gram nikli hai."
Dukan mein khamoshi chha jati hai. Yahi is shikayat ki asal mushkil hai. Rate ka jhagra paison ka hota hai aur paison ka hi rehta hai. Yeh jhagra aap ke kirdar par hai. Wo yeh nahin keh raha ke aap ka hisab phisal gaya. Wo keh raha hai ke aap ne jaan boojh kar us ka hissa rakh liya.
Lekin ghor se sunein. Is jumle ke andar do alag baatein chhupi hoti hain. Aik hai "machine ne kam diya". Doosri hai "aap ne kam diya". Pehli kante ke khilaf shikayat hai, doosri chori ka ilzam. Bohat se log pehli baat kehna chahte hain aur alfaz doosre nikal jate hain. Agar aap chori wale ilzam ka jawab dein ge, to aik chhoti janch larai ban jayegi.
Is liye pehla kaam apna difa nahin hai. Pehle yeh sunein ke us ne kaun si baat ki, phir kante wali baat ka jawab buland awaz mein dein, jahan sab sun sakein.
Imandar dukan bhi kam kyun lagti hai
Aap bilkul saaf ho sakte hain, dhyan se tol sakte hain, aur phir bhi wo lifafa kisi ke ghar ke chhote kante par halka nikal sakta hai.
Aap ka kanta seedha nahin khara. Counter thora dhalwan hai, aik pai ke neeche dhakkan aa gaya hai, ya palra deewar se lag raha hai. Jo kanta seedha nahin, wo apne upar rakhi cheez ka sach nahin batata.
Lifafa. Agar khali lifafa palre par para rehta hai aur aap kanta zero nahin karte, to customer ne chand gram plastic ke paise diye. Agar zero kar dete hain, to usay poora kilo aur upar se lifafa mila. Dono jaiz hain, aur usay kabhi bataya hi nahin gaya ke aap kaun sa tareeqa rakhte hain.
Khushk maal khare khare wazan chhorta hai. Chawal ki khuli bori, khuli patti ka tin, aate ka drum. Jo maal pachas kilo aaya tha wo farsh par pachas kilo nahin rehta, aur bori ka aakhri hissa pehle se halka hota hai.
Mug kanta nahin hota. Har masroof dukan mein aik scoop hota hai jise sab pao samajh kar chalate hain. Wo pao ke qareeb hai, pao nahin, aur farq har baar aik hi taraf jhukta hai.
Us ka apna kanta bhi kabhi jancha nahin gaya. Sasta chhota kanta, marti hui battery, naram chatai par para hua. Wo adalat nahin, wo bhi aik machine hai jis ki apni raye hai.
Farz karein aik kilo cheeni us ke ghar ke kante par 960 gram nikli
Yeh sirf misaal hai, koi asli dukan nahin. Apni cheez aur apna rate daal lein, shakal wohi rahegi.
Us misaal ki aakhri line dekhein. Jhagra taqreeban chhe rupay ki cheeni par hai, aur lifafa uthaye khara aadmi saal bhar mein aap se hazaron ka saman leta hai. Isi liye purane customer ko rokna jhagra jeetne se qeemti hai.
Aur kabhi ghalti waqai aap ki hoti hai
Apni safai se mohabbat na karein. Doosri taraf ko nazar andaz karna hi wo tareeqa hai jis se asal sarakan barson chalta rehta hai.
Naya mulazim jo do hafte se counter par hai, wo lifafa aankh se bhar kar hath se poora kar deta hai, kyunki tol tol kar dena usay dheema karta hai. Wo chori nahin kar raha, andaza laga raha hai, aur us ka andaza kam ki taraf jhukta hai, kyunki kam dene par daant nahin parti. Yeh un khamosh kharchon mein se aik hai jo naye hath ko kante par khara karne se aate hain, aur is ka taluq usi sawal se hai ke counter par apna banda rakhein ya bahar ka.
Doosra manzar: din ke teen baje, chhe log intezar mein, aik bacha do cheezein lene aaya hai aur koi tel ka rate pooch raha hai. Aap ka hath aankh se tez chalta hai. Imandar dukan mein kam wazan yahin paida hota hai.
Aur kanta khud bhi khisak jata hai. Wo garmi aur mitti mein rehta hai, cartonon ki thokar khata hai, aur aane ke din se kisi ne us par maaloom wazan nahin rakha. Khiskna bedyanti nahin. Pata chalne ke baad usay aisa hi chhor dena bedyanti hai.
Pehli shikayat: abhi, us ke samne dobara tolein
Line lagi ho to number par kabhi behes na karein. Wo behes aap sach hote hue bhi nahin jeet sakte, kyunki dekhne wale gram nahin parakh rahe.
Counter par pehla minute
Kya thanda karta hai
- Wajah batane se pehle kante ki taraf hath barhayein
- Screen us ki taraf ghumayein aur number aata hua dikhayein
- Reading buland awaz mein parhein taake peeche khare log bhi sunein
- Saaf kehdein ke lifafe ka wazan shamil hai ya nahin
- Agar kam tha to poora karein aur shukriya kahein, bina taqreer ke
Kya aag lagata hai
- Intezar karte logon ke samne number par behes karna
- Yeh kehna ke mera kanta barson se kabhi ghalat nahin hua
- Us se poochna ke ghar par kaisa kanta rakha hai
- Usay kehna ke baad mein aana jab dukan khali ho
- Tolne se pehle lifafe aur nami ki tafseel sunana
Lifafa lein, apne kante par rakhein, aur usay number aata hua dekhne dein. Sath sath bolte jayein, kyunki khamoshi aisi lagti hai jaise andar hisab lag raha ho.
"Lein, main abhi aap ke samne tolta hoon. Screen dekhein." Khali lifafa pehle rakh kar zero dikhayein agar aap us ka wazan minus karte hain, warna saaf batayein ke minus nahin karte. Phir number bol dein: "Aik kilo bees gram, aur lifafa isi mein hai."
Ab do mein se aik baat hogi. Ya aap ka kanta us ki baat maan lega, aur aap bina taqreer ke usi waqt theek kar dein ge. Poora kar ke wapas dein: "Aap sahi keh rahe the, mera kanta janchwana parega, shukriya jo bata diya." Yeh jumla aap ko aisa aadmi de deta hai jo gali mein aap ka naam saaf leta hai.
Ya aap ka kanta ikhtelaf karega, aur yahi nazuk soorat hai. Yeh na kahein ke us ka kanta ghalat hai. Kahein ke dono kante alag keh rahe hain, kyunki hua bhi yehi hai. "Mera aik kilo keh raha hai, aap ka nau sau saath. Aik ko janchna hai aur main apna aaj janchwaunga." Phir agar cheez chhoti hai to jitna kam wo keh raha hai utna daal dein.
Chalees gram cheeni naam ke barabar nahin hoti. Bas isay har maangne wale ke liye aadat na banayein.
Dobara tolna, us ke samne
- 1Lifafa lein aur palre par rakheinPehle koi sawal nahin. Jis lamhe aap kante ko hath lagate hain, sab ki nazar chehre se hat jati hai.
- 2Jo kar rahe hain wo bolte jayeinKhamoshi hisab lagane jaisi lagti hai. Aam awaz bataati hai ke chhupane ko kuch nahin.
- 3Khali lifafa bhi palre par dikhayeinYa aap us ka wazan minus karte hain ya nahin. Dono jaiz hain. Chhupana jaiz nahin.
- 4Number bol dein, phir aik baar faisla kareinKam hai to poora karein aur shukriya kahein. Kam nahin to kahein ke dono kante alag keh rahe hain aur mera aaj jancha jayega.
Aaj se apna digital khata shuru karein
Shuru karna free hai. Offline bhi chalta hai. English, Roman Urdu aur Hinglish. Aap ke customers ki app hamesha free.
Wo chhoti aadatein jo shikayat wapas nahin aane deteen
Upar wali baat marammat thi. Ab bachao ki baat, aur is mein kuch mehnga nahin.
Maaloom wazan se kanta janchein, tay din par. Aik seal band aik kilo ka packet, ya asal test wala batta, har mahine ki pehli tareekh ko palre par rakhein. Jo kanta barah gram upar parh raha hai wo chaar second mein khud bata dega.
Wahan tolein jahan screen us ko nazar aaye. Cartonon ke peeche nahin, deewar ki taraf ghuma kar nahin. Jis customer ne number apni aankh se aata dekha, wo us par larne wapas nahin aata.
Wazan bol kar batayein. "Aik kilo das gram." Yeh fazool lagta hai. Yehi wo jumla hai jo jhagra shuru hone se pehle khatam kar deta hai, kyunki usay us ne bhi suna aur peeche khare aadmi ne bhi.
Lifafe ka faisla karein aur aik baar bata dein. Ya aap us ka wazan minus karte hain ya nahin. Dono jaiz hain. Sirf chhupana jaiz nahin.
Entry mein miqdar likhein, sirf paise nahin. Do kilo cheeni Rs 160 ke hisab se, na ke sirf "Rs 320". Wajah thori der mein samajh aa jayegi.
Counter ki chhe aadatein jo shikayat wapas nahin aane deteen
- Aik maaloom wazan tay din par palre par rakha jaye aur reading likhi jaye
- Kanta aik jagah, seedha, aur carton ke liye kabhi hataya na jaye
- Har tol wahan ho jahan customer screen dekh sake
- Paise batane se pehle wazan bol kar bataya jaye
- Lifafe ka aik usool, har customer ke liye wohi, aik baar bata diya jaye
- Entry mein cheez aur miqdar likhi ho, sirf rupay nahin
Wo aadmi jo har baar wapas aata hai
Aik aur kirdar bhi hai. Yeh imandar shikayat karne wala nahin. Yeh wo hai jo chauthi baar aaya hai, hamesha wazan par, hamesha jab dukan bhari ho.
Ho sakta hai wo aap ko aazma raha ho. Ho sakta hai us ke ghar ka kanta waqai kharab ho. Aap tay nahin kar sakte, aur zubani ilzam to bilkul nahin laga sakte: ilzam ghalat nikla to wo bhi gaya aur sunne wale bhi.
Is ka jawab shak se nahin, tareeqe se dein. Us ka saman har baar us ke samne tolein aur number bol dein. Us se bina taish ke kahein ke apna kanta aik din le aayein taake dono aik hi lifafa dono kanton par rakh kar dekh lein. Aksar wo kanta le kar nahin aata aur shikayatein khatam ho jati hain. Janch us ke kitchen se nikal kar aap ke counter par aa gayi.
Agar phir bhi silsila jari rahe, to usay ithminan se saman dein aur wo extra mutthi dena chhor dein jo aap baqi sab ko dete hain. Yeh wohi zameen hai jahan har baar discount maangne wala customer khara hota hai: jawab aik thanda usool hai jo sab par lagta hai.
Wo record jo do hafte baad baat khatam karta hai
Ab wo hissa jo aksar dukanein chhor deti hain, aur yehi wajah hai ke wazan ka jhagra sauda hone ke do hafte baad bhi zinda reh sakta hai.
Farz karein koi customer jumeraat ko aata hai aur kehta hai ke chawal ki bori paanch kilo thi, das nahin, aur paise das kilo ke liye. Aap kitab kholte hain. Us mein likha hai "Rs 1,400". Bas itna hi. Aap ko sauda poora yaad hai aur dikhane ko kuch nahin. Ab maamla do yaad daashton ka hai, aur yaad daasht us aadmi se haar jati hai jise yaqeen ho.
Aisi entry jis mein cheez aur miqdar likhi ho, wo baat paanch second mein khatam kar deti hai. "Das kilo chawal, Rs 140 kilo, Rs 1,400, pehli tareekh." Is par koi behes nahin karta. Isi wajah se sahi record us purane jhagre ko bhi khatam karta hai, jab customer kahe ke main paise de chuka hoon.
Miqdar likhne ki doosri wajah aap ke apne paise hain. Agar entry batati hai ke dukan se kitna maal nikla aur shelf ki ginti kuch aur kehti hai, to pata chal jata hai ke maal chal raha hai. Kam wazan aur zyada wazan dono us kitab mein chhup jate hain jis mein sirf rupay likhe hote hain, aur bara hissa yehi hota hai dukan se maal kam nikalne ka.
Wasoolo ka kaam yahin shuru hota hai, aur is mazmoon mein us ka hissa itna hi hai. Khata ki entry mein product ki line item, miqdar aur rate ke sath daali ja sakti hai, is liye customer ke page par das kilo chawal Rs 140 ke hisab se likha hota hai, sirf Rs 1,400 nahin. Chhapa hua statement ya parchi bhi wohi dikhati hai, to janch chahne wale ko behes ke bajaye kaghaz thama diya jata hai, aur invoice aur parchi ki settings usi kaghaz ko aap ki dukan jaisa banati hain.
Kanta wo maamla tay karta hai jo us ke hath mein abhi hai. Record wo sab tay karta hai jo aap ki dukan se pehle nikal chuka hai.
Us ne ghar par tola aur kam nikla. Kya mujhe farq dena hi parega?
Agar cheez chhoti hai to poora kar ke usay jane dein, aur usi din apna kanta janchein. Chalees gram us nuqsan ke barabar kabhi nahin hota jo behes se hota hai.
Mera kanta naya hai. Kya phir bhi ghalat ho sakta hai?
Ji haan. Naye kante ko bhi janchna parta hai, aur counter ka seedha hona machine jitna hi ahem hai. Bharosa karne se pehle us par maaloom wazan rakhein.
Lifafe ka wazan shamil karun ya nahin?
Dono jaiz hain. Aik tareeqa chunein, har customer ke sath wohi rakhein, aur logon ko bata dein. Musibat chand gram se nahin, na batane se aati hai.
Customer ne poori dukan ke samne buland awaz mein ilzam laga diya. Main kya kahun?
Us ke bare mein kuch nahin. Wahan dobara tolein jahan sab dekh sakein aur number bol kar batayein. Log yeh dekhte hain ke aap ne kante ki taraf hath barhaya ya bahane ki taraf.
Wohi aadmi taqreeban har hafte shikayat karta hai. Kya main usay saman dena band kar sakta hoon?
Band karne ke bajaye ithminan se dein. Har baar us ke samne tolein, number bol dein, aur usay kahein ke apna kanta aik baar le aaye. Janch counter par aate hi shikayatein aksar ruk jati hain.
Miqdar likhne se hafton baad kya faida hota hai?
Jis entry mein "das kilo chawal Rs 140" likha ho, wo apna jawab khud de deti hai. Jis mein sirf "Rs 1,400" likha ho, wo aap ko yaad daasht ke sahare khara kar deti hai.