Mulazim ko khata likhna kaise sikhayein

Usay hisab nahin, tareeqa sikhayein. Aath usool jo kabhi nahin jhukte, ek saaf lakeer ke kya wo likh sakta hai aur kya sirf aap tay karte hain, ek hafta us ke saath khare rehna, aur har shaam din ki linein chaar minute mein sun lena. Tokna hamesha akele mein, customer ke saamne kabhi nahin.

Bahi mein doosra haath, doosre haathon jaisa nahin hota

Mulazim ko chawal ki bori pakrana asaan hai. Bahi pakrana asaan nahin, aur dukandaron ko yeh farq aam tor par teen hafte baad samajh aata hai.

Masla yeh hai ke khata sirf fehrist nahin. Wo aap ke aur saath doosre logon ke darmiyan sanjhi hui yaadasht hai, aur us ki har line ka matlab saal bhar baad sab ke liye ek jaisa hona chahiye. Aap ki apni chhoti likhai chal jati hai kyunke aap wahan mojood thay. "Iqbal 400" aap ke liye kafi hai, kyunke aap ko aata aur wo dopehr yaad hai. Wohi line kisi aur ke haath se, us customer ke baare mein jise aap ne saman nahin diya, us din jab aap dukan par thay hi nahin, record nahin rehti. Paheli ban jati hai.

Is liye aap likhai nahin sikha rahe. Aap aisa tareeqa sikha rahe hain jis mein koi khala na ho, aur jo dukan khali ho ya counter par chhe log khare hon, dono soorton mein ek jaisa chale. Jab wo yeh seekh le, to bahi mein doosra haath sach mein rozana ek ghanta wapas deta hai, aur naukar rakhein ya khud sambhalein ka faida bara hissa isi mein hai.

Wo usool jo kabhi nahin jhukte

Usay usool kam dein, aur koi bhi qabil e sauda na ho. Lambi fehrist wo hoti hai jis par koi amal nahin karta.

Bahi likhne wale mulazim ke paanch usool jo kabhi nahin jhukte

• Customer ke khare hote hue likhein, baad mein kabhi nahin
• Raqam bol kar kahein taake customer sun le
• Bahi wala poora naam likhein, chhota naam kabhi nahin
• Har line par tareekh, chahe lagatar paanch linein hon
• Safha kis ka hai yaqeen na ho to parchi likh kar chhor dein
• Na kuch mitayein, na safha phaarein, correction hamesha khuli likhein
• Apni marzi se na chhoot dein, na adaigi ki tareekh tay karein
• Koi ghair mamooli baat ho to usi shaam aap ko batayein

In mein do usool sab se bhari hain. Customer ke khare hote hue likhna wo usool hai jo baqi taqreeban sab kuch rok deta hai, kyunke baad mein likhi gayi entry thaki hui yaadasht se nikalti hai, aur yehi wo udhaar jo likhna bhool jate hain ki jar hai. Raqam bol kar kehna doosra usool hai, kyunke is se number us waqt hawa mein aa jata hai jab customer abhi ikhtilaf kar sakta hai, aur counter par ikhtilaf muft hai jabke teen mahine baad ka ikhtilaf customer le jata hai.

Parchi wala usool is fehrist ka khamosh hero hai. Har mulazim ke saamne kabhi na kabhi aisa customer aayega jiska safha wo pehchan nahin sakta: naya chehra, do miltay julte naam, ya kisi aur ke liye kharidne wala banda. Agar hidayat yeh ho ke andaza laga lo, to wo andaza lagayega, aur khate mein andaza ghalat safha hota hai. Agar hidayat yeh ho ke naam, waqt aur saman parchi par likh kar mere liye chhor do, to bad tareen soorat aap ki shaam ke paanch minute hai.

Uska haath kahan khatam aur aap ka kahan shuru

Upar wale usool yeh batate hain ke likhna kaise hai. Yeh hissa batata hai ke likhna kya kya hai, aur yehi wo hissa hai jo zyadatar dukandar tab tak zubaan par nahin laate jab tak ek baar bigar na jaye.

Uska haath kahan khatam aur aap ka kahan shuru

Yeh wo kar sakta haiYeh sirf aap karte hain

Rozana ki entriyanYeh wo kar sakta haiBahi mein mojood customer ka udhaar par samanYeh sirf aap karte hainKisi naye banday ka khata kholna

Aane wala paisaYeh wo kar sakta haiCounter par diya gaya cash, foran gina aur likha huaYeh sirf aap karte hainAadhi raqam ko poora hisab maan lena

Rate aur chhootYeh wo kar sakta haiDukan ka likha hua ya board wala rateYeh sirf aap karte hainKisi ke liye, kisi bhi wajah se koi kami

Udhaar kitnaYeh wo kar sakta haiUs had ke andar jo aap ne safhe par likhi haiYeh sirf aap karte hainHad barhana, ya usay cross hone dena

GhaltiyanYeh wo kar sakta haiUsi din, saaf saaf aap ko batanaYeh sirf aap karte hainSafha theek karna aur customer ko batana

Lakeer khainchna asaan hai: mamool us ki taraf, faisla aap ki taraf. Bahi mein pehle se mojood customer ka sauda likhna mamool hai. Naye banday ka khata kholna faisla hai, kyunke yeh raye hai ke us aadmi ko udhaar milna bhi chahiye ya nahin. Dukan ka rate likhna mamool hai. Chhoot dena faisla hai. Balance ke muqable Rs 2,000 lena mamool hai. Rs 3,000 ke balance ko Rs 2,000 par barabar maan lena faisla hai.

Usay ek jumle mein wajah batayein: faisla wohi karta hai jo nuqsan uthata hai. Yeh us par shak ka masla nahin. Wo foran samajh jayega, kyunke isi wajah se wo apni tankhwah kisi aur ko kharch nahin karne dega.

Har customer ki udhaar ki had us ke safhe par aisi jagah likhein jahan mulazim ko nazar aaye, taake faisla had kare, mulazim nahin. Safhe par likha hua number usool hota hai. Mulazim se yeh umeed rakhna ke usay aap ki marzi yaad rahegi, usool nahin, aap ke paison ke saath andaza hai.

Ek hafte mein sikhayein, taqreer se nahin

Tareeqa kisi ko samjhane se nahin aata. Wo us ke saath khare ho kar karne se aata hai, jahan usi din tokne wala mojood ho.

Ek hafte mein, counter par hi sikhana

1. 1Pehla din: wo aap ko likhte dekhe, aur aap wajah boleinLikhte hue line bolein. Naam, saman, raqam, tareekh. Tarteeb wo sun kar seekhta hai.
2. 2Doosra din: wo likhe, aap saath khare raheinCustomer ke saamne usay na tokein. Yaad rakhein aur customer ke jane ke baad batayein.
3. 3Teesra din: wo rozana ek ghanta akele likheSab se khali ghanta chunein, sab se bhara nahin. Raftaar sab se aakhir mein sikhayi jati hai.
4. 4Chautha din: parchi wala usool dein aur azmayeinKoi anjaan customer us ke paas bhejein aur dekhein ke wo safha andaze se chunta hai ya parchi likhta hai.
5. 5Paanchvan din: shaam ki parhai wo aap ke saath kareWo din ki linein bol kar parhe, aap sunein. Aap ke batane se pehle wo apni kami khud sun leta hai.
6. 6Chhata aur satwan din: wo likhe, aap khamoshi se dekheinHar line dekhein, kuch ghalat na ho to kuch na kahein. Bharosa hi usay ehtiyaat sikhata hai.

Ahem baat doosre din mein hai: usay customer ke saamne na tokein. Jis mulazim ko sab ke saamne toka jaye wo shak ki soorat mein likhna hi chhor deta hai, jo bilkul ulta natija hai, aur wahan khara customer yeh seekh leta hai ke dukan ki apni bahi mashkook hai. Yaad rakhein, thehrein, aur banday ke jane ke baad kahein.

Doosri ahem baat teesre din ke ghante ka intikhab hai. Har koi naye mulazim ko rush mein azmana chahta hai, kyunke madad ki zaroorat tabhi hoti hai. Yeh ghalat imtihan hai. Raftaar sab se aakhir mein sikhayi jati hai aur tareeqa sab se pehle wohi torti hai.

Ho sake to yeh kaam kisi khali hafte mein karein. Dabaao ke andar entriyan sikhane se aisa mulazim banta hai jisne sirf shortcut seekhe hote hain.

Us hafte mein ek aur cheez shamil hai, aur us ka likhai se koi taluq nahin. Usay batayein ke bahi kis liye hai. Jo mulazim samajhta hai ke khata kaghazi kaam hai, wo isay kaghazi kaam hi samjhega. Jis mulazim ko saaf bata diya jaye ke yeh bahi dukan ka paisa hai, ke is se ghayab line wo paisa hai jo dukan ko dobara kabhi nahin milega, aur ke us ki apni tankhwah bhi in safhon se aane wale paison se nikalti hai, wo doosre din se alag likhta hai. Ek jumle ka kharcha hai, aur yehi safai mulazim ki tankhwah aur peshgi ko har mahine ki behes banne se rokti hai.

Shaam ki chaar minute wali parhai

Dukan band karte waqt us se kahein ke din ki udhaar wali linein bol kar parhe aur aap sunein. Aap us ki likhai na parhein. Wo aap ko parh kar sunaye.

Chaar minute, aur taqreeban sab kuch pakra jata hai: ghayab tareekh, chhota naam, wo raqam jo saman se mel nahin khati, aur wo line jis ki wo wazahat nahin kar sakta kyunke bees minute der se likhi thi. Bolte hue khala usay khud sunai deti hai, jo aap ke tokne se tez sikhati hai.

Farz karein saath khata customers wali dukan mein ek bina sikhaya hua hafta

Band karne ke baad yaad se likhi entriyan jo baad mein ghalat nikleenRs 2,300

Do entriyan bina tareekh, behes hui aur chhorni parinRs 1,450

Ek entry ghalat safhe par, teen hafte baad miliRs 1,900

Ek chhoot jo usne apni marzi se di taake customer khush raheRs 600

In sab ko suljhane mein aap ka apna waqtTaqreeban 4 ghante

Ek hafta, aur abhi kisi ne kisi baat par behes bhi nahin kiRs 6,250

Farzi raqmein hain, sirf shakal samjhane ke liye. Apna pichla bikhra hua hafta in lainon mein rakhein, sikhane wala hafta sasta lagne lagega.

Dekhein ke bina sikhaye hue hafte ka kharcha kya hai, aur ghor karein ke us mein koi bhi cheez bari nahin. Yehi asal baat hai. Na sikhane ka kharcha kabhi ek bara nuqsan nahin hota jo aap ko yaad rahe. Wo darjan bhar chhote nuqsanat hote hain, hafton mein bikhre hue, jinhein koi jama nahin karta.

Agar khata bahi ke bajaye app mein hai to shaam ki parhai aur asaan ho jati hai, ghair zaroori nahin. Wasoolo mein mulazim team member hota hai, apne login aur apni ijazaton ke saath, to aap tay karte hain ke wo naye customer daal sakta hai, rate dekh sakta hai, ya sirf entry likh sakta hai, aur har entry ke saath yeh likha hota hai ke kis ne likhi. Aakhri baat sunne mein choti lagti hai lekin bari hai: kisi ko pakarne ke liye nahin, balke is liye ke teen hafte baad ke sawal ka jawab mojood hota hai, behes nahin. Parhai phir bhi hoti hai. Jo cheez ghalti tez dikha de, wo ghalti hone se rokti nahin.

Usay dara diye baghair tokna

Jo mulazim aap ki bahi se darta hai wo bahi se katrata hai, aur aadhi likhi hui bahi na likhi hui bahi se buri hai, kyunke aap us par bharosa kar lete hain.

To entry ko tokein, aadmi ko nahin. Line dikhayein, batayein ke kya kam hai, batayein ke us ka kharcha kya hai, aur ek minute ke andar aage barh jayein. "Is par tareekh nahin hai. Teen mahine baad hum dono nahin bata sakenge ke yeh kab hua, aur customer kahega ke paise dene se pehle ka hai." Yeh jumla sikhata hai. "Kitni baar bataya hai" ke jumle se sirf yeh seekha jata hai ke chup kab rehna hai.

Dobara ho jaye to wohi baat bina garmi ke dohrayein. Zyadatar aadatein teen chaar baar tokne se badalti hain, aur jo dukandar doosri baar par aawaz uncha kar leta hai wo aksar chauthi baar tak pohanchta hi nahin, kyunke mulazim ne ghaltiyan chhupana shuru kar di hoti hain.

Achhi baat bhi zubaan par laayein, aur naam le kar. "Aaj aap ne har line par tareekh likhi" us aam si tareef se behtar hai, kyunke is se usay pata chalta hai ke aap dekh kya rahe hain. Jis mulazim ko maloom ho ke kya dekha jata hai, wo khud dekhne lagta hai.

Aur jab koi asal ghalti customer tak pohanch jaye to usay apne sar lein. Khata aap ka hai, maafi aap ki hai, aur customer ko aap ke mulazim ka naam kabhi kisi masle ke saath nahin janna chahiye. Mulazim ko baad mein akele mein batayein. Is poore mazmoon ke kisi usool se zyada yehi farq mulazim ko ehtiyaat sikhata hai, aur yehi bharose ka sawal apna banda rakhein ya bahar ka ke neeche bhi baitha hai.

Aam sawalat

Mera mulazim tez nahin likh sakta. Kya usay udhaar likhne dena chahiye?

Haan, lekin shuruat khali ghanton mein karwayein aur bhara hua counter chand hafte khud sambhalein. Aahista aur poora, tez aur adhoore se behtar hai. Raftaar tareeqa pakka hone ke baad khud aa jati hai.

Wo entriyan to likhta hai lekin us ki likhai parhi nahin jati.

Isay shuru mein hi theek karein, kyunke jo safha koi parh na sake wo kisi behes ko tay nahin kar sakta. Har line par raqam hindson mein maangein aur usay chaura column dein. Zyadatar na parhi jane wali khata likhai jagah ka masla hoti hai, likhai ka nahin.

Kya mulazim ko customer se paisa lene dena chahiye?

Counter par adaigi lena aur foran likh dena theek hai. Yeh faisla karna ke us adaigi se hisab barabar ho gaya, theek nahin. In dono ko alag rakhein aur saaf keh dein, warna doosra kaam pehle ke andar hi ho jayega.

Mujhe kaise pata chalega ke wo jaan boojh kar ghalat nahin likh raha?

Rozana ki shaam wali parhai jaan boojh kar ki gayi ghalti ko chalne nahin deti, kyunke har line usay aap ko bol kar sunani parti hai. App mein record ho to har entry ke saath likhne wale ka naam hota hai, jis se sawal ka jawab bina kisi ilzam ke mil jata hai.

Usne mujh se poochhe baghair naye customer ka khata khol diya. Ab kya?

Customer se mamool ke mutabiq nimtein, phir usool ek baar akele mein wajah ke saath dohrayein: udhaar dena kisi shakhs ke baare mein raye hai, aur raye usi ki hai jis ka paisa doobta hai. Dobara ho to bina ghusse ke doosri baar dohrayein.

Kya usay poori bahi sikhaoon ya sirf udhaar wale safhe?

Shuruat sirf udhaar ki entriyon aur adaigiyon se karein. Stock ya kharche baad mein, jab mahina bhar udhaar wali entriyan saaf aa chuki hon. Jis mulazim ko ek saath teen nizam sikhaye jayein, wo koi bhi theek se nahin seekhta.