Naraz customer se apna paisa kaise mangein?

Pehle shikayat nipatayein, phir paisa mangein, aur ek ko doosre ki qeemat kabhi na banayein. Naraz customer jis par baqi ho wo do alag cheezein utha kar khara hota hai. Aap ne unhein mila diya to paisa bhi jata hai aur banda bhi. Ek ek kar ke nipata dein to aksar dono bach jate hain.

Do masle, ek hi shakal mein

Nasir par Rs 7,400 baqi hain aur wo aap se khush nahin. Chawal ka thaila kharab nikla, ya aap ke mulazim ne usay sakht lehje mein kuch keh diya, ya usay lagta hai ke saamne wali dukan se zyada rate laga diya gaya. Us ne yeh baat khul kar kahi nahin. Bas nazar milana chhor di hai, aur jab aap baqi ka zikr karte hain to us ke jawab mein dhaar hoti hai.

Ab aap ke saamne do masle hain jo ek lagte hain. Ek shikayat hai, jo izzat ki baat hai aur sahi ya ghalat hone ki. Doosra baqi hai, jo us paise ka mamla hai jo kharch ho chuka aur us maal ka jo khaya ja chuka.

Zyadatar dukandar dono ke sath ek hi salook karte hain. Wo intezar karte hain. Dil ko samjhate hain ke mizaj theek ho jayega aur paisa baad mein aa jayega. Mizaj khud se theek nahin hota, aur jitne hafte yeh mamla parha rehta hai, baqi qarz kam aur customer ke hath ka danda zyada banta jata hai.

Nikalne ka raasta yeh hai ke aap dono ko ek gattar mein na lein. Do masle, do guftagu, aur tarteeb tay.

Maloom karein ke wo waqai kis baat par naraz hai

Jis shikayat ka aap ko andaza hi nahin, usay aap nipata nahin sakte, aur dukandar yahan apne khayal se zyada baar ghalat andaza lagate hain.

Us se seedha poochein, kisi khali waqt mein, jab counter par aur koi na ho. "Koi baat hai jo theek nahin, aur main jan lena chahta hoon." Phir khamosh ho jayein. Us sawal ke baad ki khamoshi bhaari lagti hai, aur wohi poori guftagu ka sab se kaam ka hissa hai.

ShikayatBaqi raqam

Asal baat kis ki haiShikayatIzzat, aur sahi honaBaqi raqamWo maal jo liya ja chuka

Kitni jaldi nipatna chahiyeShikayatEk do din ke andarBaqi raqamUs tareekh par jo dono ne tay ki

Nipatane par aam tor par kya lagta haiShikayatAksar sirf ek minuteBaqi raqamKuch nahin. Wo aap ka paisa hai

Pehle kaun bolta haiShikayatWo bolta hai. Aap poochein aur rukeinBaqi raqamAap bolte hain, number ke sath

Likha kahan jata haiShikayatRecord mein, agar paisa hila hoBaqi raqamRecord mein, hamesha

Mila dein to kya hota haiShikayatWo sauday ka pattar ban jati haiBaqi raqamTareekh chupke se gayab ho jati hai

Jawab mein aam tor par chaar cheezon mein se koi ek aati hai. Kharab maal, jis par us ka apna paisa doob gaya. Sakht baat, jo usay ya us ke sath aaye kisi shakhs ko kahi gayi, aksar mulazim ki taraf se aur aksar bheer walay waqt mein. Ghalat number, jis mein usay lagta hai ke rate ya total sahi nahin tha. Ya phir moazna, ke us ne suna ke kisi aur ko us se behtar bhao mila.

Yeh jan-na is liye zaroori hai ke in chaar mein se teen ko nipatane par lagbhag kuch kharch nahin hota, aur sirf ek ka taalluq waqai paise se hai. Jo dukandar nuqsan ke darr se baat hi nahin karta, wo aksar us nuqsan se bhagta hai jo mojood hi nahin.

Shikayat is tarah khatam karein ke usay nazar aaye

Shikayat samajh aa jaye to usay theek se band karein. Iska matlab hai kuch aisa karna jo dikhai de, sirf dilasa dena nahin.

Maal waqai kharab tha to usay badal dein ya us ki raqam baqi se kaat dein, aur saaf keh kar karein. Mulazim ne bad-tameezi ki thi to batayein ke aap ne us se baat kar li hai, aur waqai kar lein. Rate ghalat laga tha to us ke saamne record mein durust karein. Aur rate sahi tha to usay entry aur tareekh thande dil se dikhayein, bilkul usi tarah jaise jo customer kahe ke wo paisa de chuka hai us mamle mein karna hota hai: awaz se nahin, record se.

Do baaton se tay hota hai ke shikayat band hui ya sirf pi li gayi.

Pehli raftar hai. Ek do din mein nipti hui shikayat achi dukan ka qissa ban jati hai. Wohi shikayat teen hafte baad nipte to us dukan ka qissa banti hai jise dhakelna parta hai.

Doosri yeh ke agar us ka taalluq paise se hai to wo customer ke saamne likhi jaye. Chawal ka thaila baqi se tab kata jab entry yeh kehti ho. Zubani baat ki umar chhoti hoti hai, aur chaar mahine baad wo kami jo kisi ne likhi hi nahin, total par nayi bahes ban jati hai.

Shikayat aur paisay ka soda kabhi na karein

Yahin ache dukandar sab se zyada khote hain, aur khamoshi se khote hain, sirf sharafat ki wajah se.

Us waqt sauda maqool lagta hai. Wo naraz hai, aap chahte hain ke baat khatam ho, to aap keh dete hain: "Thaila chhorein, baqi jab ho sakay de dena." Aap ne shikayat ki qeemat do baar ada kar di. Ek baar maal se, aur doosri baar us baqi ko, jis ki tareekh thi, khuli hui raqam bana kar.

Farz karein kharab maal Rs 550 ka tha aur baqi Rs 7,400 hai

Shikayat nipatne se pehle baqiRs 7,400

Kharab maal, kaat kar entry mein likha gayaRs 550

Kami ke baad baqiRs 6,850

Sauda: "thaila chhorein, jab ho sakay de dena"Tareekh khatam

Rs 550 ke oopar us ki qeematRs 6,850

Do jumlon wale tareeqe ki qeematRs 550

Maazrat wohi, magar ek mein tareekh bach jati haiDono number bol kar kahein

Farzi raqmein hain, sirf shakal samjhane ke liye. Khuli hui baqi raqam hi mubham maazrat ki asal qeemat hai.

Dono raqmein bol kar alag rakhein. "Chawal kat gaya, Rs 550, aur yeh is liye ke maal kharab tha. Us ke baad aap ka baqi Rs 6,850 hai, aur jumeraat apni jagah qayam hai." Do jumle, do mauzu, aur tareekh par koi riayat nahin.

Ulta sauda bhi utna hi bura hai, aur wohi thaka hua dukandar raat ke aath baje karta hai. "Aap Rs 550 ke thailay ki baat kar rahe hain jab ke aap par Rs 7,400 baqi hain." Sunne mein maqool lagta hai. Hai nahin, kyunki baqi raqam shikayat ka jawab nahin hoti, aur usay jawab bana dena customer ko yeh batata hai ke aap ka record record nahin, hathiyar hai. Yehi wo jumla hai jo log barson yaad rakhte hain, aur isi ke baad wo saath wali dukan par chale jate hain aur wajah kabhi nahin batate.

Wo alfaz jo dono baaton ko alag rakhte hain

Jo tarteeb kaam karti hai wo yeh hai, aur is liye kaam karti hai ke har hissa agla shuru hone se pehle khatam ho jata hai.

Poochein, aur usay bina toke poora bolne dein. Us ki shikayat ek jumle mein dohrayein taake usay pata chale ke sun li gayi. Phir shikayat ka jawab dein, aur agar aap ki ghalti thi to bina kisi lag lapet ke maan lein. Phir jaan boojh kar theherein, aur mauzu badalne ke liye ek saaf lakeer khenchein: "Yeh baat khatam. Ab doosri baat."

Ab paisa usi tarah mangein jaise aap sab se mangte hain, number aur tareekh ke sath. "Baqi Rs 6,850 hai. Jumeraat ko Rs 3,000 ho jayenge aur baqi mahine ke aakhir mein?" Awaz mein maazrat nahin honi chahiye, kyunki aap ehsaan nahin mang rahe.

Asal kaam un do hisson ke darmiyan ka waqfa karta hai. Wohi usay batata hai ke paisa harjana nahin hai aur shikayat bahana nahin hai, aur yeh ke dono baatein aisa shakhs sambhal raha hai jo kisi bhi guftagu se nahin ghabrata.

Jab narazgi khud ek chaal ho

Kabhi kabhi koi shikayat hoti hi nahin. Narazgi theek us hafte aati hai jab baqi sangeen hota hai, wo mubham rehti hai, aur usay nipatane ki har koshish ek nayi shikayat paida kar deti hai.

Farq aksar ek hi guftagu mein khul jata hai. Asli shikayat ke sath tareekh, cheez aur tafseel hoti hai. Chaal wali shikayat aam si rehti hai: aap badal gaye hain, dukan pehle jaisi nahin rahi, sab yehi kehte hain. Jab aap naam li hui cheez theek karne ki paishkash karte hain to asli shikayat wala maan jata hai, aur chaal wala nishana aage sarka deta hai.

Us par ilzam na lagayein. Bas usay shikayat samajhna chhor dein aur adaigi ka masla samajh kar chalein, kyunki wo yehi hai. Lehja bilkul utna hi naram rakhein, number aur tareekh ke sath mangte rahein, aur mizaj theek hone ke intezar mein wasooli na rokein.

Aur us soorat par bhi nazar rakhein jahan narazgi asal mein sharmindagi hoti hai. Jo banda us din de nahin sakta, wo kabhi kabhi aap se khafa hone ki wajah khud bana leta hai, kyunki naraz hona yeh kehne se asaan hai ke haath tang hai. Is ka ilaj chhota aur asaan pehla qadam hai: aadhi raqam, ya do hafte aage ki tareekh. Sharminda banday ko kuch dene ka raasta dein, wo aksar le leta hai, aur yehi soch chhore hue customer ko wapas lane mein bhi kaam aati hai.

Wo kaam jo record karta hai aur yaadasht nahin kar sakti

Yeh sab us waqt bohat asaan ho jata hai jab haqaiq par jhagra hi na ho, aur yeh guftagu ka nahin, record ka mamla hai.

In bahson ka faisla hamesha teen sawal karte hain. Us ne kya liya aur kab. Us ne kya diya aur kab. Aur kya kaat kar kam kiya gaya, kis wajah se aur kis ke kehne par. Jo safha teenon ka jawab de deta hai wo aap ko naram rehne deta hai, kyunki aap apni yaadasht ka difa nahin kar rahe hote.

Jo kami ki gayi wo record mein saaf nazar aani chahiye. "Chawal wapas, baqi se kaata gaya" jaisi ek lakeer poora qissa apne sath rakhti hai, aur wo customer ki bhi utni hi hifazat karti hai jitni aap ki: is se sabit rehta hai ke shikayat mani gayi thi, taake baad mein koi yeh na keh sakay ke us ki baat suni hi nahin gayi.

Yahin har cheez ko har baar ek hi tarah likhne ka faida saamne aata hai. Wasoolo mein kami bhi apni tareekh aur apne note ke sath ek entry hoti hai, aur dono taraf ko wohi safha dikhaya ja sakta hai. Jo khata sirf baqi nahin balke kami bhi dikhata hai, wohi purane customer ko bure mahine mein bhi rokta hai, aur yeh poora mauzu purane customer rakhne aur paisa bhi lene wali tehreer mein khula hua hai.

Wo batata hi nahin ke kya masla hai. Ab kya karun?

Ek baar saaf poochein aur khamoshi ko rehne dein. Kuch na aaye to keh dein ke jab bhi wo chahe, theek karne ki paishkash mojood hai, aur baqi ka taqaza aam raftar se jari rakhein. Ankahi shikayat mahinon tak wasooli nahin rok sakti.

Kya cheez baqi se kaat dun jab ke mujhe yaqeen nahin ke wo kharab thi?

Chhoti raqam par haan, aur foran. Neki us raqam se zyada qeemti hai. Bari raqam par pehle theek se dekhein, aur usay batayein ke aap dekh rahe hain, taake wo andaze na lagata rahe.

Wo mere mulazim ki baat par naraz hai. Kya main mulazim ka difa karun?

Customer ke saamne nahin, aur us ke khilaf bhi nahin. Kahein ke main maloom karta hoon, mamla counter se hat kar nipatayein, aur jawab customer ko har soorat mein wapas dein.

Kya usi din paisa mangna ghalat hai jis din shikayat nipti ho?

Nahin, bashart ke wo do saaf alag guftagu hon aur beech mein waqfa ho. Ghalat yeh hai ke maazrat ke andar hi paisa mang liya jaye, jis se maazrat sauda lagne lagti hai.

Wo khush rehne ke liye poore baqi par riayat mangta hai to?

To ab yeh shikayat nahin rahi, sauda ban gayi hai. Us ka jawab bhi wesa hi dein: wo number batayein jo aap bardasht kar sakte hain, tareekh sath lagayein, aur jo tay ho wo record mein likh dein.

Wo har jhagre ke baad paisa deta hai aur phir khamosh ho jata hai. Kya wo bura customer hai?

Wo aisa customer hai jis ki had zyada bari hai. Usay saman dete rahein, record saaf rakhein, aur had itni kar dein ke paisa lene ke liye jhagre ki zaroorat na rahe.