Jo customer aana chhor gaya, usay wapas kaise laayein

Jo purana customer khamoshi se aana chhor deta hai woh kisi bhi jhagre se zyada mehnga parta hai, aur wajah woh takreeban kabhi nahin batata. Kaam teen hisson mein hai: absence taza hote hue pakrein, ek sacha sawal poochein, aur rate kam karne ke bajaye asal wajah theek karein.

Us ne kabhi bataya hi nahin ke woh chala gaya

Customer isteefa nahin dete. Koi aakhri chakkar aisa nahin hota jo apna ailan kare. Woh bas kam aata hai, phir bilkul nahin, aur aap ko mahinon baad pata chalta hai jab koi zikr karta hai ke usay kisi aur dukan par dekha tha.

Poora masla usi khamoshi mein hai. Jo customer shikayat kare us ne aap ko tohfa diya hai, kyunki shikayat par kuch kiya ja sakta hai. Jo khamosh ho jaye us ne aap ko kuch bhi nahin diya, aur jab tak aap ko pata chalta hai us ki aadat kahin aur ja chuki hoti hai, aur aadatein jaldi jam jati hain.

To pehla hunar dhyan dena hai. Chhoti dukan mein aap ka zyadatar hisab pehle hi zehen mein hota hai: aap ko woh banda yaad hai jo har sham aata tha aur hafton se nahin aaya. Museebat yeh hai ke dukan masroof hai aur ghair hazri nazar nahin aati, kyunki kisi ke na aane par kuch hota hi nahin.

Yahan aap ka khata tawaqqo se zyada madad karta hai. Har entry par tareekh hoti hai, is liye customer ki fehrist par nazar daal kar yeh dekhna ke har naam aakhri baar kab aaya tha, ek mubham ehsaas ko chand naamon ki chhoti fehrist bana deta hai. Wasoolo har customer ke saath yeh tareekh rakhta hai, aur das minute is ke saath aksar teen aise log nikaal dete hain jinhein phone karna banta hai.

Ek purane customer ki asal qeemat

Is takleef ki wajah hisab hai, jazbat nahin.

Farz karein ek purana customer jo hafte mein teen dafa aata tha

Har chakkar par woh aam tor par kitna kharch karta thaRs 420

Mahine mein chakkar12

Mahine ki us ki kharidariRs 5,040

Das feesad par us par aap ki kamaiRs 504

Woh wapas na aaye to saal bhar mein gayi kamaiRs 6,048

Yeh ek banda hai, ek saal mein, aur us ke jane par koi hangama bhi nahin hua. Ab sochein ke isi tadaad ka naya customer dhoondne mein kitni mehnat aur kitna paisa lagta. Takreeban hamesha ek phone call se zyada.

Yehi wajah hai ke yeh nuqsan itne arse tak nazar nahin aata. Kisi ek din kuch bhi tezi se nahin gira. Dukan bas zara si khamosh ho gayi, aur zara si khamosh dukan bazaar ki soorat lagti hai, kisi khaas banday ka faisla nahin.

Peecha un logon ka karne layeq hai jo baqaidgi se khareedte thay, un ka nahin jinhon ne ek dafa bohat kuch khareed liya tha. Baqaidgi se lene wale ki aadat aap ki dukan mein fit thi, aur aap wohi aadat wapas laana chahte hain. Yeh farq yahan bhi utna hi maayne rakhta hai jitna ek bare customer aur bees chhoton ko tolte waqt.

Chaar wajah, aur sirf teen aap ki hain

Kuch karne se pehle tay karein ke maamla kaunsa hai, kyunki jawab bilkul alag hota hai.

Woh aana kyun chhor gaya, aur theek karne mein kya lagta hai

WajahAsal ilaj kya hai

MaalWajahJis cheez ke liye aata tha woh do dafa nahin miliAsal ilaj kya haiUs ki cheez rakhein aur usay batayein ke aa gayi

Ek lamhaWajahUsay bura lehja mila, aksar mulazim seAsal ilaj kya haiEk dafa saaf aur mukhtasir baat

PaisaWajahUs par baqaya hai aur woh saamna nahin karna chahtaAsal ilaj kya haiChhota mansooba jo woh bina sharam nibha sake

ZindagiWajahGhar badla, kaam badla, ya raasta badal gayaAsal ilaj kya haiKuch nahin. Khair khwahi ke saath jane dein

Maal wali wajah sab se aam hai aur sab se aasani se theek hoti hai. Customer do dafa ek khaas cheez ke liye aaya, woh mojood nahin thi, aur teesri dafa us ne zehmat hi nahin ki. Woh naraz nahin hai. Usay bas yeh maloom ho gaya ke us cheez ke liye aap ki dukan par bharosa nahin, aur ek jumla ke "woh aa gayi hai" usay aksar seedha andar le aata hai.

Bura lamha wohi hai jise dukandar kam samajhte hain. Counter par kuch kaha gaya, aksar aap ne nahin, aur aksar us matlab mein nahin jis matlab mein woh laga. Log is par shaz hi shikayat karte hain. Woh bas aana chhor dete hain, kyunki izzat ki bahes se yeh asaan hai.

Paise wali wajah sab se mushkil lagti hai aur aksar sab se seedhi hoti hai. Us par baqaya hai, woh abhi de nahin sakta, aur aap ki dukan mein aana takleef deh ho gaya hai. Woh maal se nahin, us lamhe se katra raha hai. Yehi katrana lamba chale to customer ke bilkul gayab ho jane mein badal jata hai.

Aur chauthi zindagi hai. Us ne ghar badla, kaam badla, ya kaam ka raasta ab kisi aur dukan ke samne se guzarta hai. Kuch ghalat hua hi nahin, aur theek karne ko kuch hai bhi nahin.

Pehla qadam sawal hai

Dil chahta hai ke koi paishkash ki jaye. Na karein. Paishkash us sawal ka jawab hoti hai jo aap ne abhi poocha hi nahin, aur agar wajah ka andaza ghalat ho to baat aur bigar jati hai.

Dobara milne par pehla jumla

✓Is se darwaza khulta hai

• "Kaafi arse se nahin aaye. Sab khairiyat hai?"
• "Agar yahan kuch hua hai to seedha bata dein."
• "Aap wali cheez ab shelf par mojood hai."
• "Jab guzrein, chai peene aa jayein."

✕Is se band ho jata hai

• "To aap ko koi sasti dukan mil gayi hai?"
• "Aap log tabhi aate hain jab udhaar chahiye hota hai."
• "Wapas aa jayein, main khaas rate laga dunga."
• Kuch bhi na kehna aur us ke bolne ka intezar karna

Poochein, aur phir chup rahein. "Kaafi arse se nahin aaye, sab khairiyat hai?" mein koi ilzam nahin, is se usay koi asli baat kehne ka aasan raasta milta hai, aur agar sach yehi ho to woh apni zindagi ke bare mein bhi bata sakta hai.

Agar aap ki dukan mein waqai kuch hua tha to woh aksar tabhi batayega jab sawal waqai khula ho. Doosra jumla dil se kahein: "Agar yahan kuch hua hai to seedha bata dein." Zyadatar log yeh darwaza istemal nahin karte, lekin jo karte hain woh aap ko woh baat de jate hain jo aap kisi qeemat par khareed nahin sakte thay.

Phir difa kiye bagair sunein. Yehi mushkil hissa hai. Jis lamhe aap yeh samjhane lagte hain ke aap ka mulazim theek tha, baat cheet bhi khatam aur rishta bhi. "Aisa nahin hona chahiye tha, maaf kijiye" ka koi kharch nahin aur yeh takreeban har aise maamle ko khatam kar deta hai.

Aur poori baat chhoti rakhein. Us ke jane ki wajah par lambi guftagu usay yeh ehsaas deti hai ke usay sambhala ja raha hai. Ek chhoti, garam jumle wali mulaqat aur agli dafa aam sa achha rawaiya is se kahin zyada karta hai.

Wajah theek karein, rate nahin

Riayat sab se aam jawab hai aur aksar ghalat. Is se aap ki asli kamai jati hai, jis wajah se woh gaya tha usay yeh chhoti bhi nahin, aur yeh usay sikha deti hai ke khamosh ho jana behtar rate lene ka tareeqa hai, aur yeh sabaq phailna aap ke bas ki baat nahin. Yeh wohi jaal hai jo har maangne wale ko rate kam kar dene mein hai.

Is ke bajaye asli cheez theek karein. Cheez mojood nahin thi to ek mahina usay stock mein rakhein aur usay bata dein ke hai. Mulazim ne sakhti ki thi to apni taraf se nipat lein aur agla chakkar hamwar rakhein. Us par baqaya hai to tareekhon wala chhota mansooba dein taake andar aana takleef deh na rahe.

Phir ek dafa yeh baat zubani band kar dein. "Aap ke kehne ke baad se maine yeh rakhi hui hai." Yehi jumla marammat ko wapas aane ki wajah bana deta hai, kyunki warna usay pata hi nahin chalega ke kuch badla hai.

Aur jald karein. Do mahine baad hone wali marammat us aadat se takrati hai jo kahin aur jam chuki hai, aur phir aap usay wapas aane ke bajaye dobara dukan badalne ko keh rahe hote hain.

Kuch ko jane dena chahiye

Har jane wale ka jawab zaroori nahin, aur ghalat logon ke peeche waqt lagana usay kharch kar deta hai jo aap ko abhi bhi aane wale purane customeron par lagana chahiye.

Us banday ko jane dein jo sirf udhaar ke liye aata tha aur kabhi saaf nahin karta tha. Usay wapas laane ka matlab baqaya bhi wapas laana hai, aur woh wasooli ki baat cheet hai, wapsi ki nahin. Darwaza khula rakhein aur record saaf rakhein, magar us ke peeche na parein.

Usay jane dein jis ne aap ke ghar walon ya mulazim se bad-tameezi ki. Jo customer aap ko un logon ki khush dili se mehroom kar de jo rozana aap ke saath khare hote hain, woh jitna bhi kharch kare mehnga hai.

Usay jane dein jo ilaqa chhor gaya. Us ki khair mangein, keh dein ke guzrein to aap hain, aur mehnat wahan lagayein jahan woh kaam kar sake.

Aur us ko jald jane dein jo waqai wapas aa hi nahin raha, kyunki jis naam ki fikr aap paalte rehte hain woh dhyan un bees customeron se hata leta hai jo saamne khare hain.

Aam sawalat

Kitne arse ki ghair hazri par kuch karna chahiye?

Yeh poori tarah is par hai ke woh pehle kitni baar aata tha, aur dinon ki koi muqarrar tadaad dekhne ke bajaye yehi number dekhna chahiye. Rozana aane wala ek hafte se gayab ho to yeh pehle hi ishara hai, jabke mahine mein aane wale ka ek hafta kuch bhi nahin. Kaam ki aadat yeh hai ke har banday ka muqabla us ke apne tareeqe se karein, aur us ki entries ki tareekhon wala record theek yehi chand minton mein karne deta hai.

Kya sirf yeh poochne ke liye customer ko phone karna ajeeb hai ke woh kyun nahin aaya?

Yeh utna ajeeb nahin jitna dukandar darte hain, aur usay aksar izzat samjha jata hai. Kisi ki nazar mein rehna kam hi hota hai, aur zyadatar log khamoshi se khush hote hain ke kisi ne unhein yaad rakha. Baat chhoti rakhein, us ke bare mein poochein us ki kharidari ke bare mein nahin, aur call ko na bikri ki koshish banayein na baqaye ka taqaza.

Woh is liye gaya ke qareeb wali dukan sasti hai. Kya woh wapas aa sakta hai?

Kabhi kabhi, magar rate barabar kar ke nahin, kyunki yeh woh larai hai jo aap baar baar haarenge. Poochein ke woh wahan waqai kya lete hain, aur aksar pata chalta hai ke ek do cheezein hain, sab kuch nahin. Un cheezon ko mojoodgi, tazgi ya aasani par wapas jeetein aur baqi jane dein. Jo customer chhe mein se chaar cheezon ke liye laut aaye, woh achha natija hai.

Agar wajah mera mulazim ho aur customer batate hue sharmaye to?

Jab bhi koi bina wajah bataye aana chhore, is imkaan ko maan lein, aur kehna aasan bana dein. Sawal khud poochein, mulazim ke zariye nahin, aur jo jawab mile usay bina bahes qabool karein. Phir mulazim se alag se, thande dil se aur akele mein baat karein, kyunki maqsad behtar counter hai saza nahin, aur jis mulazim ko logon ke samne daanta jaye woh customeron ke saath behtar nahin, badtar hota hai.

Kya usay wapas laane ke liye kuch muft dena chahiye?

Wapas aane ke lamhe par chhota sa khayal theek hai, aur khainch laane ke liye khari paishkash theek nahin. Farq is mein hai ke kya sabaq milta hai. Andar aate hi kuch chhota de dena garmjoshi lagti hai. Jane wale ko hamesha ke liye kam rate ka wada jane ka inaam lagta hai, aur baqi customer is tarteeb ko us se kahin jald bhaanp lete hain jitna aap sochte hain.

Yeh pehle din se hone hi na paye, is ke liye kya karoon?

Ghair hazri jald pakrein aur usay ittefaq ke bajaye khabar samjhein. Mahine mein ek dafa apni customer fehrist par nazar daalein ke kaun khamosh hua, teen sab se ahem naam chunein, aur kuch kahein. Jise customer wapas jeetna kehte hain woh zyadatar sirf usay aadat badalne se pehle dekh lena hai, aur is ki jagah koi chalak paishkash nahin le sakti.