Customer hafton baad shikayat lekar aaye to

Pehle qusoor tay karein, phir paisa. Banane wale ki kharabi company ki taraf jati hai, kharab hua saman dukan ki zimmedari hai, aur aam ghisawat kisi ki nahin. Apni waqt ki hadd counter par pehle hi bol dein, aur maamla usi din tay karein, latka kar na rakhein.

Wo joota jo teesre hafte mein phat gaya

Ek customer joota hath mein liye aata hai aur chehra wo hai jo wo raste bhar tayyar karta aaya hai. Us ne chaubees din pehle aap se liya tha. Aik taraf se silai khul gayi hai. Wo apna paisa wapas maangta hai.

Aap ko sauda yaad hai. Yeh bhi yaad hai ke us ne roz pehna hai, kyunki aap ne khud us ke paon mein dekha hai.

Teen baatein aik sath sach hain, aur isi liye yeh mushkil hai. Silai waqai kamzor rahi hogi. Us ne mahine ka bara hissa pehan bhi liya hai. Aur wo is waqt aap ki dukan mein do aur customeron ke samne khara hai jo dhyan se sun rahe hain ke aap kya karte hain.

Jo bhi karna hai, taqreeban nawway second mein kar lein, kyunki yeh jitna der counter par khara rahega utna nuqsan barhega. Jaldi tay hone wali shikayat paisa leti hai. Der tak chalne wali paisa bhi leti hai aur naam bhi, aur naam wala hissa mehnga parta hai.

Shikayat ke sath asal mein kya aata hai

Us ke hath mein aik cheez hai lekin wo teen baatein le kar aaya hai, aur inhein alag karna hi asal kaam hai.

Hath mein aik cheez hai, sath teen baatein aati hain

1. 1Dawa: saman mein kuch kharabi thiYeh sach, aadha sach ya kahani ho sakti hai. Aksar pata nahin chalta, aur aksar zaroorat bhi nahin.
2. 2Maang: paisa, badal, marammat ya khate mein kamiIn sab ka kharch bohat alag hai, aur wo aksar wohi maan leta hai jo pehle pesh ki jaye.
3. 3Sunne wale: do customer aur poora bazaarJo dukandar sahi ho kar bhi sakht dikhe, wo saman ki qeemat se zyada kho deta hai.

Dawa. Saman mein kuch kharabi thi. Yeh poora sach, aadha sach ya kahani ho sakti hai. Aap ko hamesha pata nahin chalta, aur aksar zaroorat bhi nahin hoti.

Maang. Paisa wapas, doosri cheez, marammat, ya khate mein kami. In sab ka kharch bohat alag hai aur wo aksar wohi maan leta hai jo sab se pehle pesh ki jaye, is liye pesh karne ki tarteeb yahan sab se ahem cheez hai.

Sunne wale. Doosre customer, aur wo poora bazaar jo shaam tak is ki koi na koi shakal sun lega. Isi liye jo dukandar sahi ho kar bhi sakht dikhta hai wo saman ki qeemat se zyada kho deta hai.

Dawe se nahin, maang se nimtein. Yeh bahas ke joote mein kharabi thi ya nahin, na aap jeet sakte hain na is ki zaroorat hai. Aap kitna dena chahte hain, yeh poori tarah aap ke hath mein hai.

Pehle qusoor, phir paisa

Der se aane wali shikayat sirf chaar qism ki hoti hai, aur har aik ka zimmedar saaf hai.

Der se aane wali shikayat ki chaar qismein, chaar zimmedar

Zimmedar kaunAap kya karte hain

Silai, seal, ya band ho jane wali machineZimmedar kaunBanane wali companyAap kya karte hainBhej dein, sath rahein, tareekh batayein

Tareekh guzra khane ka saman, seelan wala packetZimmedar kaunDukan, bina kisi bahas keAap kya karte hainBadal dein aur baqi maal bhi dekhein

Sastay saman par mahine bhar rozana istemalZimmedar kaunKoi nahinAap kya karte hainThora dein ya kuch na dein, khush dili se

Aisay kaam mein laya jo is ka tha hi nahinZimmedar kaunKharidne walaAap kya karte hainNarmi se aik baar kahein, marammat ka raasta dein

Banane wale ki kharabi. Khul jane wali silai, band ho jane wali machine, ghalat lagi hui seal. Yeh company ka maamla hai, aur aap ka kaam ise theek tareeqe se wahan bhejna hai: parchi dhoondein, dabba mojood ho to rakhein, aur customer ko batayein ke aap kya kar rahe hain aur kitna waqt lagega. Aage bhejna taalna nahin hai, bashart-e-ke aap sath rahein. Yahan wohi dukanein customer khoti hain jo keh deti hain ke yeh mera masla nahin.

Kharab hua saman. Tareekh guzar chuka khane ka saman, peechhe seelan mein para packet, bigar chuki botal. Yeh aap ka hai aur is par koi bahas nahin. Badal dein, maazrat karein, aur phir usi maal ka baqi hissa ja kar dekhein, kyunki aap ke rack par kuch aur bhi khamoshi se purana ho raha hai aur agli shikayat abhi se ban rahi hai.

Aam istemal. Mahine bhar rozana pehni hui chappal, ghalat kaam mein laya hua sasta auzar, apna kaam kar chuka cell. Kisi ka qusoor nahin. Yahan aap thora dete hain ya kuch nahin dete, aur khush dili se dete hain.

Ghalat istemal. Cheez us kaam mein lagai gayi jis ke liye thi hi nahin. Aik baar narmi se keh dein aur marammat ke ilawa kuch pesh na karein.

Bolne se pehle apne zehan mein tay kar lein ke chaar mein se kaun si qism hai. Is se aap sachai ki bahas se bach jate hain. Aap yeh faisla nahin kar rahe ke wo sacha hai ya nahin. Aap sirf yeh dekh rahe hain ke cheez kis khane mein aati hai.

Farz karein joota Rs 2,600 ka tha

Farz karein joota Rs 2,600 ka bika aur aap ko Rs 1,950 ka para

Gali ke mochi se marammatRs 150

Apne hi rack se doosra joraRs 1,950

Agli kharidari par Rs 600 ki chhootRs 450

Poori raqam naqad wapasRs 2,600

Isi tarteeb mein pesh karein aur jahan wo maan jaye ruk jayeinPehle marammat, aakhir mein paisa

Yeh sirf misaal hai. Zyadatar log paisa nahin, masle ka hal chahte hain, is liye pehle do jawab hi aksar kaafi hote hain.

Dekhein ke har jawab asal mein kitna mehnga hai, kyunki dabao mein dukandar aksar sab se mehnga jawab chun lete hain aur ghusse mein sab se sasta, aur dono ka samne wale maamle se koi talluq nahin hota.

Poora paisa wapas karne mein munafa bhi jata hai aur saman bhi. Doosri cheez dene mein sirf wo lagta hai jo aap ne khud diya tha, jo aksar saman par us se kahin kam hota hai jitna customer samajhta hai ke us ko mil raha hai. Marammat mein taqreeban kuch nahin lagta aur aksar wohi us ki asal maang hoti hai. Agli kharidari par thori chhoot sab se sasti parti hai aur us ko dobara aap hi ke pass laati hai, jo asal maqsad hai.

To pesh karne ki tarteeb yeh hai: marammat, badal, chhoot, phir paisa. Ooper se shuru karein aur jahan wo maan jaye wahin ruk jayein. Zyadatar log pehle ya doosre par maan jate hain, kyunki zyadatar log paisa nahin, masle ka hal chahte hain.

Paisa wapas karna aakhri raasta hai aur aakhri hi rehna chahiye. Is liye nahin ke customer is ke haqdaar nahin, balke is liye ke jis din bazaar ko pata chal gaya ke mahine purani shikayat par aap ke counter se naqad milta hai, us din se mahine purani shikayatein aani shuru ho jayengi.

Hadd pehle bol dein, zaroorat parne se pehle

Is soorat-e-haal ki takleef ka sabab cheez shaz hi hoti hai. Sabab yeh hai ke koi usool tha hi nahin, is liye usool logon ke samne banaya ja raha hai, aur banane wale do log aapas mein ikhtelaf rakhte hain.

Is ka ilaj wohi hai jo baqi har jagah hai: usool us waqt tay karein jab koi pareshan na ho, aur sauday ke waqt keh dein.

Saada sa aik jumla, jab paisa hath mein aata hai. "Koi bhi masla ho to hafte ke andar parchi ke sath le aana." Aam saman par saat din, aur guarantee wali cheez par jitna company deti ho. Yeh kehna aam baat hai, do second leti hai, aur do kaam karti hai. Hadd bhi bandh jati hai, aur sharif customer ko yeh bhi pata chalta hai ke aap apne saman ke peechhe khare hain, jo is jumle ka behtar hissa hai.

Phir yehi alfaz us parchi par bhi likh dein jo aap dete hain. Sarkari zubaan ki zaroorat nahin. Bill ke neeche aik line, aik baar chhap kar, saal bhar ka kaam kar deti hai, aur bahas shuru hone se pehle khatam kar deti hai kyunki wo us ke hath mein hoti hai.

Sakhti ke baare mein aik baat: sakhti na karein. Hadd is liye hai ke aap ke paon ke neeche zameen ho, is liye nahin ke aap purane customer ko teen din ki wajah se laut dein. Hadd bata dein, phir maamla us ke halaat par tay karein. Yehi farq hai usool wali dukan aur deewar wali dukan mein.

Jawab, isi tarteeb mein

Wo nawway second jo maamla tay kar dete hain

• Aik jumla kahein jis se lage ke shikayat sun li gayi
• Tay karein ke cheez chaar mein se kis qism mein hai
• Pehle marammat, phir badal, phir khate mein chhoot pesh karein
• Wapas aane ka din batayein, aur kuch din barha kar batayein
• Inkar karna ho to aik line mein karein, bhashan ke baghair
• Jo tay hua usay usi din entry par likh dein

Kuch dene ka zikr karne se pehle wo jumla kahein jis se us ko lage ke shikayat suni gayi hai. Aik jumla lagta hai aur mahol poora badal deta hai.

Phir tarteeb se pesh karein, aur saaf batayein ke ab kya hoga aur kab. Mubham baat hi shikayat ko doosre chakkar mein badalti hai. "Yahan chhor jayein, jumeraat ko aa jayein" jawab hai. "Dekhta hun kya ho sakta hai" jawab nahin.

Cheez company ko ja rahi hai to sacha waqt batayein, aur jitna aap sochte hain us mein kuch din aur jorh dein. Jis ko do hafte kaha gaya ho aur das din mein kaam ho jaye wo khush hota hai. Jis ko hafta kaha gaya ho aur das din lagein, wo logon ko batata hai ke aap ne paisa daba liya.

Aur agar jawab waqai nahin hai to aik chhote jumle mein dein, bina bhashan ke, aur jitni choti cheez aap de sakte hain wo bator khayal pesh kar dein. Jo khali hath jata hai wo kahani sunata hai. Jo choti si cheez le kar jata hai wo aam tor par nahin sunata.

Isi entry par likh dein

Aakhri hissa wohi hai jo doosri baar aap ko bachata hai, aur doosri baar taqreeban hamesha aati hai.

Jo bhi tay ho wo usi din us sauday ke sath record mein aa jaye. Shikayat kya thi, aap ne kya diya, aur yeh ke maamla khatam hua. Udhaar par bika tha to khate mein tareekh wali entry banayein, purani raqam ko chup chaap kam na karein. Bina wajah ghatti hui raqam agli bahas ka beej hai, aur isi tarah chhe mahine baad dukan is jhagre tak pohanchti hai ke kis ne kya diya tha. Aur agar wo shikayat nahin balke saman wapas kar raha hai to wo thora alag kaam hai, aur udhaar par liya hua wapas aane ka apna tareeqa hai.

Wasoolo mein entry apna note aur apni tareekh rakhti hai, is liye teesre hafte diya gaya badal badal hi dikhta hai, aisi adaigi nahin jis ka koi hisab na ho. Is ka aik faida aur hai: jab wohi customer chhe mahine mein chauthi shikayat le kar aata hai to aap pichhli teen dekh sakte hain, aur yeh baat thande dil se karni chahiye jo yaadasht se mumkin hi nahin.

Yeh aakhri baat saman se zyada qeemti hai. Taqreeban har dukan par ek do aisay customer hote hain jo baqi sab se kahin zyada shikayat karte hain, aur taqreeban kisi dukandar ko pata nahin hota ke wo kaun hain, kyunki har maamla akela dekhein to munasib lagta hai. Record hi teen munasib maamlon ko aik tarteeb bana deta hai, aur yeh tarteeb janna hi aap ko un logon ke sath fraakh dil rehne deta hai jo kabhi nahin maangte. Yehi rakhne laiq customer nibhane ka bara hissa hai.

Us ke pass na parchi hai na dabba. Kya mujhe kuch karna chahiye?

Karna zaroori nahin, aur agar aap ko sauda yaad hai to kuch chhota kar dena aksar behtar hota hai. Narmi se keh dein ke agli baar parchi zaroor le aayein.

Cheez company ki guarantee mein hai lekin wo mujh se abhi paisa maangta hai.

Samjha dein ke company badal kar deti hai aur aap bhej rahe hain. Ho sake to darmiyan mein koi cheez de dein ya rakh lein. Banane wale ki kharabi ka paisa apni jaib se dena sab ko aap hi ke pass bhejna sikha deta hai.

Meri apni hadd kitne din ki honi chahiye?

Aam saman par saat din maamool hai, guarantee card wali cheez par zyada. Jo bhi rakhein, sauday ke waqt bol dein aur parchi par likh dein.

Wo taqreeban har mahine kisi na kisi cheez ki shikayat karta hai. Ab kya?

Bolne se pehle record dekhein, phir aik thandi guftagu karein. Ilzam na dein. Jo aap ko nazar aata hai wo batayein aur poochhein ke wo khud kya samajhta hai.

Kya bill par "wapsi nahin hogi" likh dun?

Jo aap dete hain wo likhna behtar hai us se jo aap se nahin hota. "Koi masla ho to saat din mein yeh parchi le kar aayein" bharose ki zubaan hai, aur lakeer utni hi saaf khinchti hai.

Shikayat saman ki nahin, rate ki hai.

To yeh doosra masla hai aur is ka talluq qeemat wali guftagu se hai. Entry dikhayein, tareekh dikhayein, aur yaadasht ki bajaye record par tay karein.